Other Courses - Customer Service Excellence - Level 3

COURSE DETAILS

STUDENT PROFILE

This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. It is especially relevant for people working or planning to work in a service environment and who have responsibility for improving service standards. No prior knowledge is required.

COURSE OUTLINE

The course is divided into modules as follows:

• 1. What is Customer Service Excellence?
• 2. Why is Service Excellence Important?
• 3. What Do Customers Want?
• 4. How to Plan for Service Excellence
• 5. How to Deliver Service Excellence
• 6. How to Monitor Service Excellence
• 7. How to Maintain Service Excellence

DURATION

This course can be completed in a range of ways, through teaching in our centre or through a long distance course. Click on the ‘Apply now’ link and we will email you the options available.

STUDY PACK

Your study pack contains everything required to complete your course and no further purchases are necessary.

ASSESSMENT

This course is assessed through a series of tutor marked assignments. No attendance at an exams centre is required.

ACCREDITATION

This course is validated by OCNNWR and provides 6 credits. These can be accumulated with other course or unit credits over a period of time which can lead to an accredited qualification.

The course is provided by Study House which is a recognised centre for courses validated by OCNNWR.

OCNNWR provides validated courses through its provider organisations which must meet robust quality assurance standards. It is a licensed member of NOCN which is an approved awarding body licensed by QCA to offer accredited qualifications.

SUPPORT

Support comes from the teachers in the centre. Support will be given from the teachers for the period the student is enrolled, all our teachers are very helpful and will help a student deal with any enquiry they might have.