Business and Finance Courses - Conflict Management - Level 2

COURSE DETAILS

STUDENT PROFILE

This programme is designed for people who wish to gain an understanding of principles and practice of Conflict Management and Conflict Resolution. No prior knowledge is required.

COURSE OUTLINE

The certificate is gained by studying the following units:

• 1. Conflict and anger
• 2. Listening skills
• 3. Negotiation
• 4. Mediation
• 5. Crisis mediation
• 6. Practical Conflict Management Techniques

DURATION

Students may study over any timescale of up to one year. To complete the course will take in the region of 60 hours of study.

STUDY PACK

Your study pack contains everything required to complete your course and no further purchases are necessary.

ASSESSMENT

This course is assessed through a series of tutor marked assignments. No attendance at an exams centre is required.

ACCREDITATION

This course is validated by OCNNWR and provides 6 credits. These can be accumulated with other course or unit credits over a period of time which can lead to an accredited qualification.

The course is provided by Study House which is a recognised centre for courses validated by OCNNWR.

OCNNWR provides validated courses through its provider organisations which must meet robust quality assurance standards. It is a licensed member of NOCN which is an approved awarding body licensed by QCA to offer accredited qualifications.

SUPPORT

Support comes from the teachers in the centre. Support will be given from the teachers for the period the student is enrolled, all our teachers are very helpful and will help a student deal with any enquiry they might have.